Terms for school meals

Draft: this document is awaiting review by The Sarnie Shack and isn't in force yet. Text in [square brackets] still needs to be filled in.

Last updated: [date]

These terms apply when you order school lunches from The Sarnie Shack through our website. Please read them before you order, especially the parts about cut-off times, cancellations and allergies. Your legal rights as a consumer are not affected.

1. About us

We are [The Sarnie Shack's legal name, e.g. sole trader name or Ltd company name], trading as The Sarnie Shack, 424a Sipson Road, West Drayton UB7 0HU. [Company number: … / VAT number: …, if applicable.] Contact us at [email protected] or [phone number].

Orders placed through Just Eat are covered by Just Eat's own terms, not these.

2. Your account

• School meals are for parents and carers of pupils at [Partner school name]. You need the school code from the school to register, and you must be 18 or over.
• You sign in with a link we email you. Keep access to your email account secure, because anyone who can read your email can sign in.
• Please keep your details and your child's details, especially allergies and class, accurate and up to date.
• We may suspend an account that's misused, for example used by someone not connected to the school.

3. Ordering

• You choose lunches for each day (Monday to Friday) of the following week, for each child.
• Your order is accepted, and a contract formed, when your payment succeeds and your order shows as Paid. Stripe emails you a receipt.
• Each child can have one order per week. To change it, cancel and order again before the cut-off (see section 6).
• Photos and descriptions are a guide. Items are made fresh and may vary slightly.

4. Cut-off time

Orders for the following week close at 5pm (UK time) every Thursday. After that we buy ingredients and plan production, so orders are final.

[We don't deliver during school holidays, INSET days or bank holidays. Ordering won't be available for those days, or we'll refund them.]

5. Prices and payment

• Prices are shown on the website in pounds sterling and [include VAT where applicable].
• You pay in full when you order, by debit or credit card, Apple Pay or Google Pay, through our payment provider Stripe. We never see your full card details.
• If we've shown the wrong price by mistake, we'll contact you before delivering and you can cancel for a full refund.

6. Changes, cancellations and refunds

• Before the cut-off: cancel your order on the School meals page for a full refund, then order again if you need to.
• After the cut-off: orders are final because your child's lunches are being made to order.
• Child absent or off sick: please let us know as soon as you can. We may refund days we haven't prepared yet, at our discretion. [Add the cafe's policy, e.g. "Tell us before 9am and we'll refund that day."]
• Refunds go back to the card you paid with and usually show within 5–10 working days.
• Lunches are perishable food made to order, so the 14-day cancellation period that applies to many online purchases does not apply. [Adviser to confirm wording under the Consumer Contracts Regulations 2013.]
• If something is wrong with your child's lunch (a missing item, the wrong item, or a quality problem), tell us within [2 days] and we'll put it right or refund it.

7. Delivery to school

• We deliver lunches to [Partner school name] by [time] on each school day you've ordered for.
• Each lunch is labelled with your child's name and class [and allergies].
• Once we hand the lunches to the school, the school is responsible for giving them out. [Confirm the arrangement with the school.]

8. Allergies and food safety

• Our kitchen handles all 14 major allergens. We take care, but we can't guarantee any item is completely free from traces of an allergen.
• When you add allergies to your child's profile, our website switches off items we've recorded as containing them, and our staff see the allergies next to the order. This is a safety aid, not a guarantee. It depends on the information you give us being complete and correct.
• If your child has a severe allergy or complex dietary needs, please talk to us before ordering.
• Full allergen information for every item is available from us on request, and pre-packed items are labelled with full ingredients.
• If you add or change allergies after ordering, contact us straight away, especially after the cut-off.

9. If we have to change or cancel an order

• If an item becomes unavailable, we'll replace it with a similar item that's safe for your child's recorded allergies, or refund it. [Cafe to choose: always ask first, or substitute and tell you.]
• If we can't deliver on a day (for example the school closes unexpectedly, or because of something outside our control), we'll refund that day in full.

10. Our responsibility to you

• We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care and skill.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Your rights under the Consumer Rights Act 2015 are not affected.
• We're not responsible for delays or failures caused by events outside our reasonable control, but we'll refund anything we can't deliver.

11. Everything else

• Your data: see our privacy notice.
• Changes to these terms: we may update them. The version shown when you place an order applies to that order.
• Complaints: please contact us first and we'll try to sort it out quickly.
• Law: these terms are governed by the law of England and Wales, and you can bring claims in the courts of England and Wales (or of Scotland or Northern Ireland if you live there).